Terms of service

OVERVIEW

Welcome to Novoro.

In these Terms of Service, “Novoro,” “we,” “us,” and “our” refer to Novoro, doing business as Novoro.

Novoro operates this website and online store, including all associated information, content, features, tools, products, and services (collectively, the “Services”).

Our online store is hosted by Shopify, which provides the ecommerce technology that enables us to offer products and Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, govern your access to and use of the Services (collectively, the “Terms”).

Please read these Terms carefully before accessing or using the Services.

By accessing, browsing, purchasing from, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

Nothing in these Terms limits any rights you may have under applicable consumer-protection law that cannot legally be waived or excluded.

SECTION 1 — ELIGIBILITY AND USE OF THE SERVICES

By using the Services or purchasing a product from Novoro, you represent that you are at least the age of majority in your state, province, territory, or country of residence and are legally capable of entering into a binding agreement.

Our products are intended for adults unless expressly stated otherwise on the product label or product page.

You may not purchase products on behalf of a minor where such use would be contrary to the product label, applicable law, or advice of an appropriate healthcare professional.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or otherwise interacting with the Services.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You may not sell, transfer, assign, or license your account to another person.

SECTION 2 — DIETARY SUPPLEMENT AND HEALTH DISCLAIMER

Novoro sells dietary supplements and wellness products.

Information made available through the Services, including product descriptions, ingredient information, articles, advertisements, emails, social-media content, customer reviews, FAQs, and other materials, is provided for general informational and educational purposes only.

Nothing provided through the Services is intended to constitute medical advice, diagnosis, treatment, or a substitute for professional healthcare.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized by applicable law.

Where required by United States law, statements concerning dietary supplements have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

You should consult an appropriately qualified healthcare professional before using a dietary supplement if you:

  • are pregnant or breastfeeding;
  • are taking prescription or over-the-counter medications;
  • have an existing medical condition;
  • are scheduled for surgery;
  • have known allergies or sensitivities;
  • are under medical supervision; or
  • have concerns about whether a product is appropriate for you.

Always read and follow the complete product label, including directions for use, warnings, ingredient information, serving instructions, and storage requirements.

Do not exceed the recommended serving unless instructed to do so by an appropriately qualified healthcare professional.

If you experience an unexpected or adverse reaction after using a product, discontinue use and seek appropriate medical advice.

If you believe you are experiencing a medical emergency or serious adverse reaction, contact emergency medical services or an appropriate medical professional immediately.

SECTION 3 — INDIVIDUAL RESULTS

Individual experiences with dietary supplements vary.

No particular outcome, result, timeframe, physical change, or benefit is guaranteed.

Factors including diet, hydration, lifestyle, health status, medications, individual physiology, consistency of use, and other circumstances may influence a person's experience with a product.

Testimonials, reviews, photographs, videos, or other customer experiences displayed through the Services reflect individual experiences and should not be interpreted as a guarantee that another customer will experience identical or similar results.

Where we describe a product as supporting a particular normal bodily function, such descriptions should be understood as general wellness or structure/function information and not as a guarantee of a particular result.

SECTION 4 — PRODUCT INFORMATION

We make reasonable efforts to ensure that product information displayed through the Services is accurate and current.

However, packaging, labels, colors, flavors, appearance, ingredients, formulations, dimensions, and other product characteristics may occasionally vary from website photographs or descriptions, including as a result of manufacturer updates.

You should always refer to the physical product label received with your order for the most current ingredient list, directions, warnings, allergen information, and other product-specific information.

If information displayed on the website conflicts with information printed on the physical product label, please contact us before using the product.

We reserve the right to modify, reformulate, discontinue, replace, or limit the availability of products at any time, subject to applicable law.

We may limit sales of products to particular individuals, households, geographic regions, or jurisdictions.

SECTION 5 — INGREDIENTS, ALLERGIES, AND SENSITIVITIES

Ingredient and allergen information is provided on the relevant product page and/or product packaging.

It is your responsibility to review the complete ingredient list before consuming a product.

Do not use a product if you know or suspect that you are allergic or sensitive to any of its ingredients.

Manufacturing facilities may process additional substances or allergens not contained in the formulation. Where applicable, facility-specific allergen information will be provided on the product label or product page.

If you have a history of serious allergies or food sensitivities, consult an appropriate healthcare professional before using dietary supplements.

SECTION 6 — ORDERS

Submitting an order constitutes an offer to purchase the products listed in your order.

Receipt of an automated order confirmation does not necessarily constitute final acceptance of your order.

We reserve the right to accept, reject, limit, or cancel any order for legitimate business, fraud-prevention, legal, inventory, or compliance reasons.

An order is considered accepted once payment has been successfully processed and we have confirmed fulfillment or shipment, subject to applicable law.

Please review your order carefully before submitting it.

Once fulfillment has begun, we may be unable to modify or cancel the order.

If we cancel or materially modify an order after payment has been processed, we will issue any refund required under applicable law or our Refund Policy.

We may limit or prohibit orders that, in our reasonable judgment, appear to be placed by unauthorized resellers, distributors, dealers, or other commercial purchasers.

Products purchased through the Services are intended for personal or household use unless otherwise agreed in writing.

SECTION 7 — PRICING, PROMOTIONS, AND PAYMENT

Prices may change at any time without prior notice.

The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing errors.

Unless expressly stated otherwise, listed prices may exclude:

  • shipping;
  • sales or use taxes;
  • VAT or similar taxes;
  • customs duties;
  • import charges; and
  • other governmental fees.

You are responsible for charges applicable to your order unless applicable law requires otherwise.

Promotions, coupons, discounts, bundles, gifts, free products, and other special offers may be subject to separate eligibility requirements, expiration dates, quantity limits, or other terms.

We reserve the right to modify or discontinue promotions at any time, subject to applicable law and without affecting orders already accepted.

You represent that:

  1. payment information provided by you is accurate;
  2. you are authorized to use the applicable payment method;
  3. your payment provider will honor charges submitted by us; and
  4. you will pay all amounts properly charged in connection with your order.

SECTION 8 — SUBSCRIPTIONS AND RECURRING ORDERS

This Section applies only if Novoro offers subscription or recurring-purchase options.

If you enroll in a subscription, you authorize Novoro and its payment providers to charge the applicable subscription price, taxes, shipping charges, and other disclosed amounts to your selected payment method at the frequency shown when you enroll.

Before completing enrollment, you will be shown the recurring price, billing frequency, and material subscription terms.

Your subscription will continue and automatically renew until canceled, except where applicable law requires a different renewal mechanism.

You may cancel or modify your subscription using the methods described on the website or by contacting us at mynovoro@gmail.com.

Cancellation applies to future renewal orders and may not cancel an order that has already entered processing or fulfillment.

Any subscription discounts apply only while the subscription remains active and may be modified for future billing periods subject to applicable notice requirements.

We will comply with applicable automatic-renewal and subscription laws in jurisdictions where we offer recurring purchases.

SECTION 9 — SHIPPING AND DELIVERY

Shipping and estimated delivery information is described in our Shipping Policy.

Delivery dates and transit times are estimates unless expressly guaranteed.

Shipping may be affected by circumstances outside our reasonable control, including:

  • carrier delays;
  • customs processing;
  • weather;
  • natural disasters;
  • labor disruptions;
  • transportation interruptions;
  • incorrect delivery information; or
  • other events beyond our control.

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is returned because of incorrect or incomplete information supplied by the customer, additional shipping charges may apply to the extent permitted by law.

Risk of loss and title transfer will be determined in accordance with applicable law and the terms of the applicable shipping arrangement.

Nothing in this Section limits rights you may have where applicable consumer law places responsibility for delivery on the seller.

SECTION 10 — INTERNATIONAL ORDERS

Where international shipping is available, customers are responsible for understanding whether products may lawfully be imported, possessed, or used in the destination country.

International orders may be subject to customs duties, taxes, brokerage charges, import restrictions, inspection, or delays.

Unless expressly stated otherwise at checkout, customs duties, import taxes, and similar governmental charges are the responsibility of the recipient.

We do not guarantee that every product offered through the Services may legally be imported into every jurisdiction.

SECTION 11 — RETURNS, REFUNDS, AND MONEY-BACK GUARANTEES

Purchases are subject to our Refund Policy.

Any money-back guarantee, including a 60-Day Money-Back Guarantee, is subject to the eligibility requirements, exclusions, procedures, and other conditions stated in the applicable Refund Policy or guarantee terms.

A money-back guarantee does not constitute a guarantee that a product will produce a particular health, wellness, cosmetic, digestive, or other result.

We reserve the right to reject refund requests involving fraud, abuse, repeated misuse of a guarantee, falsified information, or other conduct inconsistent with the applicable guarantee terms, to the extent permitted by law.

Nothing in our Refund Policy limits any mandatory consumer rights that cannot legally be excluded.

SECTION 12 — INTELLECTUAL PROPERTY

The Services and their contents, including text, graphics, photographs, videos, illustrations, product descriptions, logos, trademarks, designs, page layouts, software, and other materials, are owned by or licensed to Novoro and are protected by applicable intellectual-property laws.

You are granted a limited, revocable, non-exclusive, non-transferable right to access and use the Services for lawful personal and non-commercial purposes.

Except where permitted by law or expressly authorized by Novoro, you may not:

  • copy;
  • reproduce;
  • republish;
  • distribute;
  • modify;
  • create derivative works from;
  • commercially exploit;
  • scrape;
  • systematically extract; or
  • publicly display

any protected content from the Services.

All rights not expressly granted are reserved.

“Novoro,” Novoro logos, product names, branding, slogans, and related identifiers are trademarks or other proprietary identifiers of Novoro or its licensors.

Third-party trademarks appearing through the Services remain the property of their respective owners.

SECTION 13 — CUSTOMER REVIEWS, TESTIMONIALS, AND USER CONTENT

You may have opportunities to submit reviews, photographs, videos, comments, feedback, testimonials, or other content (“User Content”).

By submitting User Content, you represent that:

  1. the content reflects your genuine experience and opinion;
  2. you have the right to submit it;
  3. it does not violate another person's intellectual-property, privacy, publicity, or other rights;
  4. it is not false, misleading, defamatory, unlawful, obscene, or fraudulent; and
  5. you have disclosed any material connection, incentive, discount, free product, payment, or other benefit associated with the content where disclosure is required by law.

You grant Novoro a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to reproduce, publish, distribute, adapt, display, and otherwise use submitted User Content for lawful business and promotional purposes, subject to applicable privacy and advertising law.

We may moderate or remove User Content that violates these Terms or applicable law.

We do not guarantee that every submitted review will be published.

We will not knowingly alter a customer's review in a manner that materially changes the customer's genuine opinion.

Testimonials and reviews displayed through the Services represent individual experiences and do not guarantee that another customer will obtain the same result.

SECTION 14 — THIRD-PARTY SERVICES AND TOOLS

The Services may contain tools, applications, integrations, payment services, analytics services, advertising technologies, or other functionality provided by third parties.

Third-party services are governed by their own terms and privacy policies.

To the fullest extent permitted by law, Novoro is not responsible for the independent acts, omissions, content, availability, security, or practices of third-party providers.

Use of third-party services is at your own discretion and may require acceptance of additional terms.

SECTION 15 — THIRD-PARTY LINKS

The Services may contain links to websites or resources operated by third parties.

A link does not necessarily constitute an endorsement by Novoro.

We do not control and are not responsible for the accuracy, content, privacy practices, products, services, or conduct of independent third-party websites.

You access third-party websites at your own risk.

Questions regarding products or services purchased directly from third parties should be addressed to those third parties.

SECTION 16 — SHOPIFY

Our ecommerce store is powered by Shopify.

Shopify provides technology and infrastructure used to operate portions of the Services, but products sold through Novoro are sold by Novoro unless expressly stated otherwise.

Your purchases from Novoro create a transaction between you and Novoro, not between you and Shopify.

Shopify may process information relating to your use of the Services in accordance with its own applicable terms and privacy practices.

SECTION 17 — PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy.

We may share personal information with service providers where reasonably necessary to operate the Services, process payments, fulfill orders, provide customer support, prevent fraud, conduct analytics, perform advertising functions, or comply with legal obligations.

Because Shopify and other service providers may operate internationally, information may be processed in jurisdictions outside your country of residence, subject to applicable law.

Please review our Privacy Policy for more information.

SECTION 18 — ERRORS AND INACCURACIES

The Services may occasionally contain errors, inaccuracies, or omissions relating to:

  • product descriptions;
  • ingredients;
  • pricing;
  • promotions;
  • discounts;
  • product availability;
  • shipping costs;
  • delivery estimates; or
  • other information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

Nothing in this Section permits Novoro to avoid obligations imposed by mandatory consumer-protection law.

SECTION 19 — PROHIBITED USES

You may not use the Services:

  1. for any unlawful purpose;
  2. to violate any applicable law or regulation;
  3. to infringe another person's intellectual-property or proprietary rights;
  4. to provide false, fraudulent, or misleading information;
  5. to impersonate another person or organization;
  6. to distribute malware, viruses, or malicious code;
  7. to interfere with the proper operation or security of the Services;
  8. to collect personal information without authorization;
  9. to engage in unauthorized scraping, crawling, data mining, or automated extraction;
  10. to circumvent technical, security, access-control, or fraud-prevention measures;
  11. to send spam or unauthorized commercial communications; or
  12. to use the Services in a manner that may harm Novoro, Shopify, another user, or a third party.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 20 — TERMINATION

We may suspend or terminate your access to all or part of the Services where reasonably necessary for security, fraud prevention, legal compliance, enforcement of these Terms, or protection of Novoro or other users.

Termination does not affect payment obligations or legal rights and liabilities that arose before termination.

Provisions intended by their nature to survive termination will remain effective, including intellectual-property provisions, disclaimers, limitations of liability, indemnification, dispute provisions, and other surviving obligations.

SECTION 21 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY NOVORO OR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED, WE DISCLAIM WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICES WILL ALWAYS BE AVAILABLE, SECURE, OR ERROR-FREE;
  • WEBSITE INFORMATION WILL ALWAYS BE COMPLETE OR CURRENT;
  • A PRODUCT WILL PRODUCE ANY PARTICULAR INDIVIDUAL RESULT; OR
  • YOUR EXPERIENCE WITH A PRODUCT WILL BE IDENTICAL TO EXPERIENCES DESCRIBED BY OTHER CUSTOMERS.

NOTHING IN THESE TERMS EXCLUDES WARRANTIES, GUARANTEES, OR OTHER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

SECTION 22 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOVORO AND ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS.

THIS MAY INCLUDE LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR SIMILAR LOSSES.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY WHERE SUCH AN EXCLUSION WOULD VIOLATE APPLICABLE CONSUMER-PROTECTION LAW.

TO THE EXTENT PERMITTED BY LAW, NOVORO'S AGGREGATE LIABILITY ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO NOVORO FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

Some jurisdictions do not permit certain exclusions or limitations of liability, in which case the applicable limitation will apply only to the maximum extent permitted by law.

SECTION 23 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Novoro and its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, damages, and reasonable legal expenses arising from:

  1. your material breach of these Terms;
  2. your unlawful use of the Services;
  3. your violation of another person's rights; or
  4. fraudulent or intentionally wrongful conduct by you.

This Section does not require you to indemnify Novoro for Novoro's own negligence, unlawful conduct, or other liability where indemnification is prohibited by law.

SECTION 24 — SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 25 — WAIVER

Failure by Novoro to enforce a provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.

Any waiver must be expressly authorized by Novoro.

SECTION 26 — ENTIRE AGREEMENT

These Terms, together with policies and terms expressly incorporated by reference, constitute the entire agreement between you and Novoro regarding your use of the Services.

They supersede prior agreements or communications concerning the same subject matter.

Nothing in this Section excludes representations or rights that cannot legally be excluded.

SECTION 27 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Novoro may assign or transfer its rights or obligations as part of a merger, acquisition, restructuring, sale of assets, transfer of business operations, or other lawful transaction, subject to applicable law.

SECTION 28 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to:

  • our Services;
  • our business practices;
  • applicable law;
  • regulatory requirements; or
  • other operational needs.

The current version will be posted on this page with an updated “Last Updated” date.

Where legally required, we will provide additional notice of material changes.

Changes will not retroactively reduce rights that have already accrued unless permitted by law.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by applicable law.

SECTION 29 — CONTACT INFORMATION

Questions regarding these Terms may be directed to:

Novoro
Email: mynovoro@gmail.com

Additional contact information may be available on our Contact page.