Shipping policy

Novoro
Contact: MyNovoro@gmail.com

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Processing times are estimates and may vary depending on order volume.

Shipping Times

All delivery timeframes are estimates/averages only and are not guaranteed. Actual delivery times may vary depending on destination, carrier conditions, and customs processing where applicable.

Holidays & Delays

Delivery and processing times may be affected by public holidays, peak seasonal periods, and carrier delays. These factors can extend shipping times beyond the stated averages.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order details. Any promotional shipping offers will be shown on the website at the time of purchase.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Lost or Delayed Orders

If an order is significantly delayed or appears missing, customers may contact MyNovoro@gmail.com for assistance. Outcomes depend on carrier investigation and confirmation.

Address Accuracy

Customers are responsible for entering correct shipping details. Orders sent to incorrectly provided addresses are not eligible for replacement or refund.