Shipping policy

Orders are generally processed and shipped within the timeframe stated on our website. Once shipped, delivery times are estimates only and are not guaranteed. Delivery times may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

While we do our best to ensure orders arrive within the estimated timeframe, delays can occur. Novoro is not responsible for delays caused by shipping carriers, customs, or other circumstances beyond our reasonable control.

Tracking information will be provided where available. Tracking updates may take some time to appear, particularly for international shipments.

Customers are responsible for providing a complete and accurate shipping address. Novoro is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information.

Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer.

If your order appears to be lost, damaged, or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at mynovoro@gmail.com with your order details so we can assist you.